Billing Information

1. Can I try OctaneGo before buying?

Yes! You can create an account and get 1000 free email credits which will help you try and appreciate the power of OctaneGo before you purchase.

2. What are email credits?

Emails credits are the amount of credits bought by you. Each email credit is equal to one email message sent by you through the OctaneGo platform

3. Do you offer bulk discount?

OctaneGo platform offers pricing for purchases below 3 million, for volume above 3 million+ you can contact-

4. Why is my credit card being declined?

We will have limited knowledge and would request you to check with the credit card company or with your bank.

5. How does the billing work for auto responders?

We bill no differently for the auto responders, it’s totally based on the number of credits used.

6. What forms of payment do you accept?

Credit Cards, Debit Cards, Net Banking, Cash Card, Mobile Payment & Paytm Wallet.

7. What is the OctaneGo’s refund policy?

We do not have a refund policy. We request you to experience our platform service (through free credits) before you buy.

8. How to make payments?

When your account is activated, login to your account and make payment as per the amount of credits you need. On the top right menu of the screen you will find the Billing tab, kindly click on it. You have option of buying both Email and SMS credits. Type the number credits you want to buy. Then you get – buy via online transaction. For buying via online transaction click on the pink tab that says ‘Pay Now’. You will enter the payment dashboard where you have to fill-in all your details and then click on ‘check out’. You will now entre the online payment getaway dashboard, wherein you will fill your card details and make the payment.

9. How do I download Invoice?

To download your payment invoice login to your OctaneGo account and click on Billing tab present on the top right menu of the page. You will enter the billing dashboard, now click on ‘view previous invoice’ present under the billing tab. You complete payment history will open. Now select the invoice you want to download and click on ‘view invoice’. Your payment invoice will be downloaded in your system in a PDF format.

10. What is the monthly cost of OctaneGo?

OctaneGo is a paid credits based platform. You pre-pay for each email and sms sent through OctaneGo. There is no monthly charge.

11. Where can I view my billing information?

Login to your account, go to settings and click on Manage Account. On this page, you will see your billing details.

12. How can I change my billing information?

Login to your account, go to settings and click on Manage Account. Go to Edit Account details Tab and change the information as per your requirement.
In this page you can change-

  • Name of the Account
  • Email Id
  • Company Name
  • Company website
  • Contact number
  • Company address
  • Timezone

Click on the Save option, your all the billing information is changed as per your requirement.

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Corporate office: B-18, Infocity-1, Sector-34, Gurugram, Haryana – 122001
Registered Office: Plot No. 40, First Floor, Okhla Industrial Estate, Phase – III, New Delhi – 110020
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For further details please contact: 1800-300-23273

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  • RAI
  • DMAI
  • Email Experience Council